Shipping policy
SHIPPING POLICY
At SAAJ HOME, we carefully prepare and dispatch every order to help ensure your products reach you safely.
Order Processing & Dispatch
We aim to dispatch eligible in-stock orders within 24 hours of the order being placed.
Orders placed with incomplete or incorrect customer, delivery or contact information may be placed on hold and will not be dispatched until the required information has been confirmed or corrected.
Customised, personalised, made-to-order and pre-order products may require additional preparation time. Any applicable estimated timeline will be communicated to the customer.
Delivery Coverage
SAAJ HOME offers delivery across India and also supports international shipping to serviceable destinations.
Availability of shipping services may vary depending on the destination, product dimensions, weight and courier-service availability.
Shipping Charges
Applicable shipping charges are calculated based on the order and delivery destination and will be displayed at checkout before payment is completed.
Delivery Timelines
Delivery timelines vary depending on the destination, courier partner, product type and other logistical factors.
Dispatch within 24 hours does not mean delivery within 24 hours. Once the order has been dispatched, customers may receive shipment tracking information where available.
Courier delays caused by weather conditions, transportation disruptions, public holidays, remote-location restrictions or other circumstances outside SAAJ HOME's reasonable control may affect estimated delivery timelines.
Cash on Delivery Orders
Cash on Delivery is available only on eligible orders up to ₹12,999.
For eligible COD orders:
- 20% of the total cart value must be paid online in advance
- The remaining 80% may be paid at the time of delivery
- There is no additional COD fee
COD is not available for customised, personalised or made-to-order products.
Incorrect or Incomplete Delivery Details
Customers are responsible for providing accurate shipping details, including the recipient's name, complete address, postal code and contact number.
Orders with incomplete or incorrect information may be held until the details are corrected.
If an order has already been dispatched using details provided by the customer and is subsequently returned because of an incorrect address, refusal of delivery or inability to complete delivery, applicable shipping and return-shipping costs may be deducted from any eligible refund.
Refused / Returned Shipments
Where a shipment is refused or returned to SAAJ HOME, any eligible refund will be handled in accordance with our Return & Refund Policy.
Applicable forward and/or return shipping charges may be deducted where relevant.
International Orders
International delivery availability and shipping charges depend on the destination and serviceability of our logistics partners.
Customers may contact us before ordering if they require assistance with international delivery availability.
Order Tracking
Where tracking is available, shipment information may be shared with the customer after dispatch.
Contact Us
For shipping or delivery assistance:
SAAJ HOME
Website: saajhome.in
Email: info@saajhome.in
Customer support: Monday–Sunday, 9:00 AM–10:00 PM IST