Refund policy
RETURN & REFUND POLICY
Thank you for shopping with SAAJ HOME. We take great care in preparing and dispatching every order. Please review the following terms relating to cancellations, returns and refunds.
Order Cancellations
Orders may be cancelled without any cancellation charge as long as the order has not been dispatched.
Once an order has been dispatched, cancellation may no longer be possible. If the shipment is returned to us after dispatch, applicable forward and/or return shipping charges may be deducted from the refundable amount.
Customised, personalised and made-to-order products cannot be cancelled once the order has been confirmed.
Customised & Made-to-Order Products
Customised, personalized and made-to-order products are prepared specifically for the customer. Cash on Delivery (COD) is not available for such orders.
Refused or Undelivered Orders
If an order is refused at the time of delivery or is returned to SAAJ HOME due to customer-related reasons, including refusal of delivery, incorrect or incomplete delivery information, or failure to accept the shipment, any eligible refund will be processed after the product is received back by us.
Applicable forward and return shipping charges may be deducted from the refundable amount.
Cash on Delivery Orders
For eligible COD orders, 20% of the total cart value is payable online in advance and the remaining 80% is payable at the time of delivery.
COD is available only for eligible orders up to ₹12,999 and is not available for customised or made-to-order products.
The advance amount paid for a COD order will be subject to the same cancellation, return and refund terms mentioned in this policy.
Refund Processing
Where a refund is approved, it will be processed within 15–20 working days after the returned shipment has been received and checked by SAAJ HOME.
Any applicable shipping, return shipping or other non-refundable logistics charges may be deducted before the refund is issued.
Refunds will generally be processed to the original payment method wherever applicable. Actual credit timelines may additionally depend on the customer's bank, card issuer or payment provider.
Incorrect or Incomplete Order Information
Orders containing incorrect or incomplete information may be placed on hold and will not be dispatched until the required details are confirmed or corrected.
Damaged, Defective or Incorrect Products
If you receive an item that is damaged, defective or different from what you ordered, please contact SAAJ HOME as soon as possible after delivery with your order details and supporting photographs/videos so that our team can review the matter and provide an appropriate resolution.
Contact Us
For cancellation, return or refund assistance, please contact:
SAAJ HOME
Website: saajhome.in
Email: info@saajhome.in
Customer support hours: Monday–Sunday, 9:00 AM–10:00 PM IST
SAAJ HOME reserves the right to review return and refund requests based on the condition of the product, order type and circumstances of the request, subject to applicable law.